Channels Not Working
Before reporting channel issues, please try these steps:
- Restart your streaming device and router — Unplug both for 30 seconds, then reconnect
- Switch channels — If only one channel is affected, it may be a temporary source issue. Try other channels to see if the problem is widespread or isolated.
- Check your internet — Run a speed test at fast.com on your streaming device. You need at least 15 Mbps for HD channels.
- Try a different IPTV player — If channels work in one app but not another, the issue is with the app. Try TiviMate, IPTV Smarters, or OTT Navigator.
- Refresh your playlist — In your IPTV app settings, update or refresh your playlist to get the latest channel list.
- Clear app cache — Settings → Applications → your IPTV app → Clear Cache
- Use a VPN — Some ISPs block or throttle IPTV traffic. A VPN can bypass this.
If multiple channels are down at the same time, it may be a temporary server issue that will resolve on its own. Check back in 30 minutes.
Still not working? Open a support ticket with the channel name(s), your device, and which app you are using.
